Legal information — Solvexaro

This page explains our terms of service, consumer rights in New Zealand, privacy, safety and complaint processes for our floral workshops across Auckland, Wellington, Christchurch and online.

Last updated: 01 Jan 2026

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Solvexaro

Floral workshops & classes — NZ

Business and regulatory details

Trading name: Solvexaro
NZBN: 9429041234567
Registered office: 5B Killarney Street, Mount Eden, Auckland 1024

We comply with New Zealand consumer law, including the Consumer Guarantees Act and the Fair Trading Act where applicable. For workshop participants these laws give statutory rights which are not limited by our terms where the law applies.

Terms of service

These terms govern bookings, payments, cancellations and attendance at Solvexaro workshops. Participants agree to follow instructor guidance and safety notices.

Bookings are confirmed once payment is received. We accept card payments and standard bank transfer. Prices include GST where applicable. Course materials may incur additional fees which will be disclosed when booking.

If you cancel more than 14 days before a workshop we will refund in full. Within 14 days refunds are considered case-by-case and may incur a fee. We comply with NZ consumer rights and will not contract out of statutory guarantees.

We take care to provide a safe learning environment. Participants accept reasonable risks of craft activity. We provide materials guidance; participants should notify instructors of allergies or medical conditions beforehand.

Consumer rights in New Zealand

Under NZ law consumers have guarantees that services will be carried out with reasonable care and skill and be fit for purpose. Where statutory guarantees apply, they cannot be excluded by contract.

Issue	Consumer right
Service quality	Reasonable care and skill
Misleading claims	Protection under Fair Trading Act
Refunds	Statutory remedies where services fail

Legal & compliance contact

Privacy & data handling

We handle personal information in line with New Zealand privacy law. Details about what we collect, how it's used, retention periods and your rights are in our Privacy Policy.

Data collected: contact details, booking history, dietary/allergy notes where provided.
Purpose: booking administration, communication about classes, improvements, legal compliance.
Access & correction: contact us to request access or correction of your information.

Safety & Accessibility

Our venues strive to be accessible. If you have access needs or medical conditions, please notify us ahead of attendance. We provide safety briefings and supervise tool use during sessions.

We maintain public liability insurance and take reasonable health and safety precautions at workshops.

Complaints & dispute resolution

If you have a complaint about a workshop or service, please raise it promptly. We aim to resolve issues directly and fairly. If unresolved, information about external dispute resolution in NZ is below.

Contact our team at Solvexaro@outlook.com or call +64 21 795-83-04.
If unresolved, you may contact NZ consumer protection authorities or seek independent mediation under NZ guidance.

External resources: Consumer Protection New Zealand, Ministry of Business, Innovation & Employment (MBIE).

Submit a formal complaint

We aim to respond within 10 business days.

Changes to this page

We may update these legal terms from time to time. Material changes affecting booked participants will be communicated by email or through our booking platform.